§ 1
General provisions

(1) These Regulations set out the rules for the use of the online store and the terms and conditions for the conclusion of sales contracts between the Customer and the owner of the online store operated at https://bajzelcollective.com (hereinafter referred to as the Online Store or the Store)

(2) The owner of the Online Store is BAJZEL.COLLECTIVE Agnieszka Glapiak, ul. Mórkowska 46, Wilkowice, 64-115 Święciechowa, registered in the Central Register and Information on Business Activity under NIP: 6972302217, REGON: 520496263.

(3) Acceptance of the Terms and Conditions is voluntary, but necessary in order to create an Account and/or in order for the Customer to place an Order.

(4) Information presented in the Online Store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code, directed by the Seller to Customers, and not an offer within the meaning of the Civil Code.

(5) These terms and conditions are addressed to Consumers, Consumers – Entrepreneurs and Entrepreneurs and set out the rules and procedures for concluding a contract of sale at a distance through the Online Store.

§ 2
Definitions

(1) Whenever the following capitalized phrases are used in the following part of the Regulations, they shall be understood in the sense given below, unless the context of their use clearly indicates otherwise:
a) Consumer – a natural person concluding a contract with the Seller through the Online Store, the subject of which is not directly related to its economic or professional activity.
b) Seller – a natural person conducting business under the name BAJZEL.COLLECTIVE Agnieszka Glapiak, registered in the Central Register and Information on Business Activity, NIP: 6972302217, REGON: 520496263.
c) Customer – any entity making purchases through the Online Store.
d) Entrepreneur – a natural person, a legal person or an organizational unit that is not a legal person, to which a separate law grants legal capacity, performing in its own name a business that uses the Online Store.
e) Consumer – Entrepreneur – a customer who is a natural person who enters into a contract directly related to his business activity, when the content of this contract shows that it does not have a professional character for him, arising in particular from the subject of his business activity, made available on the basis of the provisions on CEiIDG.
f) Contract concluded at a distance – a contract concluded with a Customer within an organized system of concluding contracts at a distance (within the Internet Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication.
(g) Regulations – these regulations of the Online Store.
h) Order – a declaration of will of the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
i) Account – a customer’s account in the Online Store, it collects the data provided by the Customer and information about orders placed by him/her in the Store.
j) Registration Form – a form available in the Online Store that allows you to create an Account.
k) Order Form – an interactive form available on the Online Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
l) Shopping Cart – an element of the Online Store’s software, in which the Products selected by the Customer for purchase are visible, and there is also the possibility of determining and modifying the Order data.
m) Product – a movable item available in the Store, which is the subject of a Sales Contract between the Customer and the Seller.
n) Sales Contract – a contract of sale of a Product concluded or entered into between the Customer and the Seller through the Online Store.

§ 3
Technical requirements

In order to use the Online Store, including browsing the Store’s assortment and placing orders for Products, in an uninterrupted manner, it is necessary:
(a) a terminal device with access to the Internet and the latest browser
Internet (such as Safari, Chrome, Microsoft Edge, Firefox), with Javascript enabled,
(b) an active electronic mail (e-mail) account,
c) cookies enabled

§ 4
Creating an account

(1) To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: first name, last name, email address.

2 Establishing an Account in the Online Store is free of charge.

(3) Logging into the Account is done by providing the e-mail address and password established in the Registration Form.

4 The customer should keep the password established during registration confidential and should not share it with third parties.

(5) The Customer shall have the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by e-mail to bajzel.collective@gmail.com or in writing to the address indicated in § 1 paragraph. 2 of the Regulations.

§ 5
Orders

(1) Placing an order in the Online Store is possible by registering an Account or as a guest.

(2) To place an Order, you must:
a) select the Product that is the subject of the Order, and then click the “Add to cart” button;
b) log in or use the option of placing an Order without registration;
c) if you have chosen the option of placing an Order without registration – fill out the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered;
d) select the type of shipment (method of delivery of the Product), enter the data for invoice, if different from the data of the recipient of the Order;
(e) click the “Order and pay” button;
(f) select one of the available payment methods and, depending on the payment method, pay for the order by the specified deadline, subject to § 8.3.

(3) An order is placed when you receive an e-mail confirming acceptance of the Order for processing. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the order and its acceptance for execution is made by the seller sending the customer an appropriate e-mail message to the customer’s e-mail address provided during the placement of the order, which contains at least the seller’s statements about receipt of the order and its acceptance for execution. Upon receipt by the Customer of the above email, the Contract of Sale between the Customer and the Seller is concluded.

(4) The Seller reserves the right to refuse an Order or cancel it in case of violation of the Terms and Conditions or in other justified cases, such as lack of availability of the Product.

§ 6
Prices, payment and delivery

(1) All prices given in the Online Store are expressed in Polish zloty or Euro and are gross prices, i.e. they include the applicable VAT.

(2) The customer may use among the available forms of payment given in the Online Store, such as, but not limited to:
(a) Payment by bank transfer to the Seller’s account;
(b) Electronic payments;
(c) Payment by payment card;
subject to paragraph. 6 below.

(3) The customer may use the following methods of delivery or pickup of the ordered Product:
(a) inpost parcel machines;
(b) courier delivery;

(4) The cost of delivery will be provided to the customer during the ordering process, at the time of selecting the type of shipment.

5 The Seller shall make every effort to deliver the ordered Products to the Customer in the shortest possible time, however, the delivery time for individual Products varies. Information about the estimated delivery time can be found on the cards of individual Products on the pages of the Online Store. The Seller stipulates that the delivery time quoted is an estimated time and may be extended for reasons beyond the Seller’s control. In addition, in the case of increased traffic in the Online Store, such as due to the holiday season, the processing time for Orders may be extended.

(6) Detailed information on delivery methods and acceptable payment methods can be found on the pages of the Store.

7. the Seller reserves the right to change product prices and forms of payment.

(8) In the case of failure to collect the shipment by the Customer on time or providing incorrect address data, as a result of which the shipment will return to the Store, the Online Store is not responsible for the inability to deliver the Products ordered by the Customer. In such a situation, the Customer is obliged to contact the Seller at the e-mail address bajzel.collective@gmail.com in order to arrange re-shipment of the Products, with the proviso that the Customer will be obliged to pay again for the type of shipment chosen by him.

§ 7
Withdrawal from the Sales Agreement

(1) The Consumer and the Consumer – Entrepreneur may, within 14 days from the date of delivery of the Product, withdraw from the Sales Contract without giving any reason.

(2) In the case of a Sales Contract that includes multiple Products, which are delivered separately, in batches or in parts, the term indicated in paragraph. 1 above shall run from the delivery of the last item, lot or part.

(3) The Consumer and the Consumer – Entrepreneur may withdraw from the Sales Agreement by submitting a statement of withdrawal from the Sales Agreement to the Seller. To meet the deadline for withdrawal from the Agreement it is sufficient to send the statement before the expiry of the period referred to in paragraph. 1 and 2 above. The statement may be sent by traditional mail to the address of the Seller indicated in § 1 par. 2 of the Terms and Conditions or by email to bajzel.collective@gmail.com. The Customer may draw up a statement of withdrawal from the Sales Agreement on his/her own or use a ready-made return/complaint form, a sample of which is available on the pages of the Online Store. Each time the statement should include the Customer’s identification data, the order number and the bank account number to which the refund is to be made, subject to § 7 par. 4(c) of the Regulations.

4 Effects of withdrawal from the Sales Agreement:
(a) in the case of withdrawal from the Contract concluded at a distance, the Contract of Sale shall be considered not concluded;
b) In the event of withdrawal from the Sales Agreement, the Seller shall return to the Consumer / Consumer – Entrepreneur immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the Sales Agreement, all payments made by him, including the cost of delivery of the items, provided that the cost of delivery of the Products the Seller shall return the cost of the cheapest, ordinary way of delivery offered by the Seller – the Seller shall not return additional costs resulting from the method of delivery of the Product chosen by the Consumer / Consumer – Entrepreneur other than the cheapest, ordinary way of delivery offered by the Seller;
c) The Seller will refund the payment using the same methods of payment that were used by the Consumer / Consumer – Entrepreneur when making the original transaction, unless it would be impossible or the Consumer / Consumer – Entrepreneur expressly agreed to another solution;
(d) The Seller may withhold reimbursement until it receives the Product back;
e) The Consumer / Entrepreneur is obliged to send back the Product to the Seller’s address given in these Terms and Conditions immediately, no later than within 14 days from the day on which he informed the Seller about withdrawal from the Sales Contract. The deadline will be met if the Consumer / Consumer – Entrepreneur sends back the Product before the expiry of the 14-day period;
(f) The Consumer / Entrepreneur shall bear the direct costs of returning the Product;
(g) Consumer / Consumer – Entrepreneur is obliged to send back the goods intact, without signs of use.
(h) The right to withdraw from a Contract concluded at a distance shall not be granted to the Consumer / Consumer – Entrepreneur with respect to a Sales Contract concerning:
– Sales of personalized, custom-made goods. This means that the seller is not obliged to accept the return of goods made to the special order of the Consumer / Consumer – Entrepreneur;
– provision of services, if the Seller has fully performed the service with the express consent of the Consumer / Consumer – Entrepreneur, who was informed before the start of the service, that after the performance of the Seller will lose the right to withdraw from the Agreement;
– in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
– in which the object of performance is an item delivered in a sealed package, which, once opened, cannot be returned for health or hygiene reasons, if the package has been opened after delivery of the item.

§ 8
Complaints

(1) The contract of sale covers Products that are new and the Seller is obliged to provide the Customer with a defect-free item.

(2) In the event of a defect in the goods purchased from the Seller, the Consumer, and the Consumer – Entrepreneur has the right to make a complaint based on the provisions on warranty. If the customer is an Entrepreneur, the parties exclude liability under warranty.

(3) Complaints should be submitted in writing to the Seller’s address indicated in these Terms and Conditions or by e-mail to bajzel.collective@gmail.com. The customer can make a complaint himself or use a ready-made return/complaint form, the template of which is available on the pages of the Online Store.

(4) The complaint should include: name and surname, mailing address, electronic mail address (e-mail address) to which a response to the complaint is to be sent, if the Customer wishes to receive a response to the complaint via e-mail, the date of purchase of the Products, the Order number, the type of Products complained of, a detailed description of the defect and the date on which the defect was found, the Customer’s request for processing the complaint, as well as the Customer’s preferred method of informing about the method of processing the complaint.

(5) Products sent back under the complaint procedure should be sent to the address specified in § 1 par. 2 of these Regulations

6. the Seller shall consider complaints within 14 days of receipt. The customer will be informed about the handling of the complaint in accordance with the details indicated in the complaint.

(7) For Products covered by the manufacturer’s warranty, in order to exercise your rights under the warranty, you must contact the manufacturer directly to make a claim.

§ 9
Out-of-court ways of dealing with complaints and redress of grievances

(1) Detailed information on the consumer’s ability to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
– http://www.uokik.gov.pl/spory_konsumenckie.php;
– http://www.uokik.gov.pl/sprawy_indywidualne.php;
– http://www.uokik.gov.pl/wazne_adresy.php.

(2) The consumer has the following examples of out-of-court means of complaint handling and redress:
(a) The consumer is entitled to apply to the permanent amicable consumer court referred to in Art. 37 of the Law of December 15, 2000. On Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
(b) The consumer is entitled to apply to the provincial inspector of the Commercial Inspection, in accordance with Art. 36 of the Law of December 15, 2000. on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
c) A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).

(3) The consumer has the right to use out-of-court means of handling complaints and claims. To do so, he can file a complaint through the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

§ 10
Data protection

The store undertakes to protect customers’ personal data in accordance with applicable laws. Detailed information on the processing of personal data is provided in the privacy policy of the Online Store.

§ 11
General provisions

(1) The Seller reserves the right to make changes to the Terms and Conditions for important technical, organizational or legal reasons, which shall take effect from the date of their publication on the pages of the Online Store. The Vendor will inform the Customer of any change by posting the appropriate information on the website of the Online Store.

(2) In matters not covered by these Regulations, the applicable provisions of Polish law shall apply, in particular: Civil Code, Act on Provision of Electronic Services, Act on Consumer Rights and Act on Personal Data Protection.

(3) These Regulations are effective as of August 1, 2026.